Fix common problems
Quick fixes for the messages and problems people run into most often.
Updated November 10, 2026 · 2 min read
Generating audio
"That take failed. Your credits were returned." Something went wrong on our side and you weren't charged. Try again. If it keeps happening, open a ticket.
"Your plan allows N characters per generation" Your script is over your plan's limit. Split it into parts, or see Long scripts and batches of audio.
"You already have N takes in the queue" Your plan limits how many takes can wait at once. Wait for one to finish, then try again.
"Remove the tags ... doesn't perform first" The model can't perform a tag in your script. Remove it, or switch to the model suggested. See Add pauses and style with tags.
"... comes with a higher plan" Your plan doesn't include that model. Compare plans to see which ones do.
"This script is being reviewed" We check some scripts before they're generated. We'll email you when it's done.
Voices
A voice is missing from the list The model you've picked may not speak its language. The list tells you how many voices are hidden. Switch to another model to see them.
"Premium voices come with every paid plan." That voice needs a paid plan. You can use any voice without a lock on the Free plan.
"All your voice slots are in use" Delete a clone in the Voice Library, or compare plans to get more slots.
"That file is over 10 MB" Trim your sample with the free Audio Trimmer. You only need 10 to 15 seconds.
"We couldn't use your microphone" Allow microphone access in your browser's site settings, then try again.
"Which language does this voice speak?" The voice was saved without a language. Choose one to keep using it.
My Speeches
A speech says Expired Click Restore to bring it back for free, or Regenerate if its audio is gone. See how long speeches are kept.
Signing in
"Confirm your email first" Click the link in the confirmation email we sent. Check your spam folder if you can't find it.
"This link doesn't work any more" Password reset links work once and expire after 1 hour. Request a new one from the sign-in page.
"Please use an email from a supported provider" Sign up using an address from a common provider such as Gmail, Outlook or Yahoo, or use Continue with Google.
"Please verify your phone number before using this feature." Go to Account Settings, open Phone and enter the code we send on WhatsApp.
"This account has been suspended" Contact us and we'll look into it.
Still stuck?
Open a ticket and tell us what you were doing and what you saw. A screenshot helps.